Legal

Terms of service

Draft for owner and legal review. This page sets out the policies Astrix proposes to adopt. It has not been reviewed by a lawyer and is not yet the final binding text. Several processes needed to carry out these policies are still being built; until they are, current practice differs in the ways listed under “Current status”.

Who is responsible: [LEGAL OPERATOR NAME: to be verified and inserted by the owner], [BUSINESS MAILING ADDRESS: to be verified and inserted by the owner]. Contact: astrixsupport@gmail.com.

Astrix Tweaks and MEGA

Purchases are one-time licences governed by the MEGA End User License Agreement, the refund policy (full refund within 24 hours) and the disclaimer on the same page. Tweaks change real Windows settings and we do not promise any specific performance gain.

Acastus accounts

  • You must be at least 18 years old to create an Acastus account or buy a plan.
  • You sign in with Google. You are responsible for activity under your account. One Acastus account per Google identity.
  • Acastus Intelligence plans are tied to your Acastus account; other Astrix purchases (MEGA, Ultimate) do not unlock them.

Plans, billing and cancellation

  • Free, Plus, Pro and Ultra are shown live, with current prices and limits, on the pricing page. Paid plans are monthly subscriptions billed by Stripe and renew each month until cancelled. Yearly billing is not offered.
  • Cancel or change plan any time with Manage subscription (Stripe billing portal) on the pricing page or in the app. When Stripe reports that a subscription has ended, the account returns to the Free plan.
  • If a payment fails, the plan follows what Stripe reports for the subscription.
  • Cancellation: when you cancel in Manage subscription, no further payments are taken and your paid plan stays active until the end of the period you have already paid for, then returns to Free. Cancelling does not by itself give a refund for the current period.
  • Deleting your account does not cancel your subscription. Cancel in Manage subscription first, or email us; otherwise Stripe may continue to charge you.
  • Refunds for Acastus subscriptions: if this is the first paid Acastus subscription for your Google account, you can ask for a refund within 7 days of the first payment, provided you have used less than 10% of the research usage included in the plan, as measured by our usage records. We review each request; refunds are paid back to the original payment method through Stripe and the paid plan ends when the refund is made. Renewal payments are generally not refundable, except where the law requires a refund. Ask before deleting your account, because deleting it removes the usage records we use to check eligibility. To ask for a refund or about a charge, email astrixsupport@gmail.com from the address you sign in with, or tell us which address you used. Nothing in these terms limits any right you have under consumer law where you live.

    • Usage limits

    Each plan has a rolling allowance (5 hours on Free, 3 hours on paid plans) and a weekly allowance, shown as percentages. Limits are enforced on the server. If you run out while research is running, it stops and keeps what it found. We may change plan limits with notice and will show the current ones on the pricing page; if a change reduces what your plan includes, you may cancel.

    AI-generated content

    • Reports are produced by AI-assisted research. Sources can be wrong or out of date, and AI can make mistakes. Check the cited sources before you rely on a report, particularly for medical, legal, financial or safety decisions. Reports are not professional advice.
    • Acastus marks claims it could not verify, but it does not guarantee that a report is complete or correct.
    • You are responsible for how you use a report and for the questions you submit.

    Acceptable use

    Do not use Acastus to break the law, to attack or probe the service or other users, to access another person's account or data, to evade usage limits (for example by automating requests, sharing one account, or reselling access), or to submit content you have no right to submit. Acastus rate-limits requests. We intend to be able to restrict accounts that abuse the service; the exact process is still to be defined.

    Third-party services

    Acastus relies on Google (sign-in), Stripe (payments), public websites and search providers. Their own terms and privacy policies apply to what they do. We are not responsible for third-party sites that research cites.

    Service changes and availability

    Acastus is provided as is and as available. Features, models and plans may change. The marketing website does not depend on the research service, so it stays available when research is busy or offline.

    Website and trademarks

    Product names and trademarks of other companies belong to their owners. Astrix is not affiliated with Microsoft or any other company named on this site.

    Contact

    Questions about these terms: astrixsupport@gmail.com.